Government

TITLE VI Complaint Procedure: The following pertains only to Title VI complaints regarding the services of the City of Emporia’s Public Transportation Program.

Title VI of the Civil Rights Act of 1964 [42 U.S.C. §2000d et seq.] states that:

No person in the United States shall, on the ground of race, color, or national origin, be excluded participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

The City of Emporia Public Transportation Program has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in Chapter III of the Federal Transit Administration Circular 4702.1B, dated October 1, 2012. If you believe the City of Emporia Public Transportation Program has violated your civil rights on the basis of race, color, national origin, religion, sex, age or disability, you may file a written complaint by following the procedure outlined below.

 

Submission of Title VI Complaint

Any person who feels that he or she, individually or as a member of any class of persons, on the basis of race, color or national original has been excluded from or denied the benefits of, or subjected to discrimination caused by the City of Emporia Public Transportation Program, may file a written complaint with the Supervisor of the Public Transportation Program. A sample complaint form is available via the City website and is available in hard copy at the offices of City of Emporia Public Works Public Transportation Center. Upon request, City of Emporia Public Works Public Transportation Center will mail the complaint form. Such complaints must be filed within 180 calendar days after the date the discrimination occurred.

NOTE: Assistance in the preparation of any complaints will be provided to a person or persons upon request and as appropriate. If information is needed in another language, then contact the Supervisor of the Public Works Center at 620-340-6339, or visit our administrative office at 1220 Hatcher Street, Emporia, KS 66801.

Complaints may be emailed to fThis email address is being protected from spambots. You need JavaScript enabled to view it. , or may be mailed to or submitted by hand to:

City of Emporia

Supervisor of Public Works Center

1220 Hatcher Street

Emporia, KS 66801

Referral to Community Services Officer

Upon receipt of the complaint, the Supervisor of the Public Works Center shall forward complaint to the City’s Community Services Officer to evaluate and investigate the complaint. If necessary, the Complainant shall meet with the Community Services Officer to further explain his or her complaint. The Community Services Officer shall complete their review no later than 45 calendar days after the date the City received the complaint. If more time is required, the Supervisor of the Public Works Center shall notify the Complainant of the estimated timeframe for completing the review. Upon completion of the review, the Community Services Officer shall make a recommendation regarding the merit of the complaint and whether remedial actions are available to provide redress. Additionally, the Community Services Officer may recommend improvements to the City of Emporia Public Works Center’s processes relative to Title VI, as appropriate. The Community Services Officer shall forward their recommendations to the Supervisor of the Public Works Center for concurrence. If the Supervisor concurs, he or she shall issue the City of Emporia Public Works Center’s written response to the Complainant. This final report should include a summary of the investigation, all findings with recommendations, or corrective measures where appropriate.

NOTE: Upon receipt of a complaint, City of Emporia Public Works Center shall forward a copy of this complaint and the resulting written response to the appropriate KDOT and FTA region contacts.

 

Request for Reconsideration

If the Complainant disagrees with the Supervisor of the City of Emporia Public Works Center’s response, he or she may request reconsideration by submitting the request, in writing, to the Supervisor within 10 calendar days after receipt of the Supervisor’s response. The request for reconsideration shall be sufficiently detailed to contain any items the Complainant feels were not fully understood by the Supervisor. The Supervisor will notify the Complainant of his or her decision in writing either to accept or reject the request or reconsideration within 10 calendar days. In cases where the Supervisor agrees to reconsider, the matter shall be returned to the Community Services Officer to reevaluate in accordance with Section 2 above.

 

Appeal

If the request for reconsideration is denied, the Complainant may appeal the Supervisor’s response by submitting a written appeal to the City Manager of the City of Emporia no later than 10 calendar days after receipt of the Supervisor’s written decision rejecting consideration. The City Manager will make a determination to either request reevaluation by the Community Services Officer or forward the complaint to KDOT for further investigation.

 

Submission of Complaint to the State of Kansas Department of Transportation

If the Complainant is dissatisfied with the City of Emporia Public Works Center’s resolution of the complaint, he or she may also submit a written complaint to the State of Kansas Department of Transportation (KDOT) for further investigation. The submission of the complaint must be received by KDOT within 180 days after the alleged date of discrimination, or 10 calendar days after receipt of the written decision rejecting reconsideration or appeal, whichever is later. Complaints submitted to KDOT should be mailed to:

KDOT Office of Contract Compliance

Eisenhower State Office Building

700 SW Harrison

3rd Floor West

Topeka, KS 66603

The Complainant may also file a complaint directly with the Federal Transit Administration at:

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue SE

Washington, DC 20590

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