City of Emporia

Accessibility Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs or benefits by the City of Emporia.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, and e-mail address of the complainant. The complaint should provide specific information about the location, date, witnesses, parties involved, and a description of the problem or complaint. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:

Shelly Kelley, Community Services Officer

Phone # 620-343-4291, Fax #620-341-4337

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

521 Market Street ∙ Emporia, Kansas 66801

For your convenience, you may access forms and file your compliant via the web by visiting the City website at www.emporia-kansas.gov.

All complaints will be addressed as soon as possible. Within a maximum of 15 calendar days after receipt of the complaint, the Community Services Officer will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Community Services Officer will respond in writing, or where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Emporia and offer options for substantive resolution of the complaint.

If the response by the Community Services Officer does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the Community Services Officer within 15 calendar days after receipt of the response to the City Manager or his designee. Within 15 calendar days after receipt of the appeal, the City Manager or his designee will meet with the complainant to discuss the complaint and possible resolution. Within 15 calendar days after the meeting, the City Manager or his designee will respond in writing, or, where appropriate, in a format accessible to the complainant, with a proposal for resolution of the complaint.

If the response by the City Manager or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the City Manager within 15 calendar days after receipt of the response to the Mayor. Within 15 calendar days after receipt of the appeal, the Mayor and the City Attorney will meet with the complainant to discuss the complaint and possible resolution. Within 15 calendar days after the meeting, the Mayor will respond in writing, or, where appropriate, in a format accessible to the complainant, with a proposal for resolution of the complaint.

All written complaints received by the Community Services Officer will generate a case file to be retained by the City of Emporia for seven years.   The Community Services Officer will attend all appeal meetings and serve as a recorder for the meetings.   The case file will include documentation of complaints filed, meeting notes, any suggestions for resolution proposed by the complainant or the City, any appeals filed, and a summary of any interviews or investigations done by the Community Services Officer or City staff related to the complaint.

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